This policy applies to information we collect through our website at 3bair.com (the "Website"), by phone, by text message, by email, through online forms, and in person when we provide heating and air conditioning services. By using our Website or our services, you agree to the practices described in this policy. If you do not agree, please do not use the Website or submit personal information to us.
Who We Are
3B Heating & Air is a family-owned heating and air conditioning company located at 2653 Bruce B Downs Blvd, Ste 108A, Wesley Chapel, FL 33544. We provide residential and light commercial HVAC repair, installation, and maintenance services in Pasco and Hillsborough County, Florida. You can reach us at (813) 315-0574.
Information We Collect
We collect personal information in three ways: information you give us directly, information collected automatically when you use our Website, and information we receive from third parties.
Information You Provide to Us
When you request service, call us, fill out a form, enroll in a maintenance plan, apply for financing, or otherwise interact with us, you may provide:
- Contact information, such as your name, phone number, email address, and service address
- Service information, such as details about your HVAC system, the problem you are experiencing, appointment preferences, photos of your equipment, and notes about access to your property
- Account and membership information, such as Comfort Membership plan selections, enrollment dates, and service history
- Payment information, such as credit or debit card details or bank account information used for ACH payments. Payment details are processed by our payment processors, as described below.
- Financing information, when you choose to apply for financing through one of our third-party lenders
- Communications, such as messages, voicemails, emails, text messages, reviews, and feedback you send to us
- Employment information, if you contact us about a job, such as your name, contact details, and work experience
Information Collected Automatically
When you visit our Website, our service providers and we may automatically collect certain information about your device and how you use the Website, including:
- Internet protocol (IP) address and general location derived from it
- Browser type, device type, and operating system
- Pages viewed, time spent on pages, links clicked, and the website that referred you to us
- Dates and times of your visits
This information is collected through cookies, pixels, and similar technologies, as described in the Cookies and Tracking Technologies section below.
Information From Third Parties
We may receive information about you from third parties, such as:
- Financing partners, regarding the status of a financing application you submitted
- Online advertising and review platforms, such as Google, when you contact us through or leave a review on those platforms
- Referral sources, such as real estate agents, property managers, or customers who refer you to us
How We Use Your Information
We use the personal information we collect for the following purposes:
- To provide our services, including scheduling appointments, dispatching technicians, diagnosing and repairing equipment, installing new systems, and performing maintenance visits
- To communicate with you, including confirming appointments, sharing technician arrival times, returning missed calls, answering questions, and sending estimates, invoices, and receipts
- To manage Comfort Membership plans, including scheduling spring and fall visits, applying member discounts, processing recurring monthly billing, and handling renewals and cancellations
- To process payments for services, equipment, and membership plans
- To help you apply for financing by connecting you with our third-party financing partners at your request
- To honor warranties, including registering equipment with manufacturers and tracking labor warranty coverage
- To improve our services and Website, including understanding how visitors use the Website and which pages are most helpful
- To market our services, including sending information about seasonal offers, maintenance reminders, and promotions, subject to your choices described below
- To request feedback and reviews about your service experience
- To review job applications when you contact us about employment
- To protect our business and customers, including preventing fraud, securing our systems, enforcing our agreements, and complying with legal obligations
We do not sell your personal information, and we do not use it to make automated decisions that produce legal or similarly significant effects about you.
Phone Calls, Text Messages, and Emails
Phone Calls
When you call us, we may record or keep notes of the call for quality, training, and scheduling purposes where permitted by law. If we miss your call, we may return it by phone or by text message on the same day.
Text Messages
By providing your mobile phone number and requesting service, submitting a form, or texting us, you agree that 3B Heating & Air may send you text messages related to your request. These may include appointment confirmations, arrival time updates, follow-ups on missed calls, estimates, service reminders, and review requests.
We will only send marketing or promotional text messages if you have given us your consent to receive them. Consent to receive marketing texts is not a condition of purchasing any service.
Message frequency varies. Message and data rates may apply. You can reply STOP at any time to stop receiving text messages, and HELP for assistance. After you reply STOP, we may send one final message confirming your opt-out.
Mobile information is not shared with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that help us deliver messages on our behalf.
Emails
We may send you service-related emails, such as appointment confirmations, invoices, and membership notices. If you opt in, we may also send promotional emails. Every promotional email includes an unsubscribe link. Even if you unsubscribe from promotional emails, we may still send service-related messages.
How We Share Your Information
We share personal information only as described in this policy. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
Service Providers
We work with trusted companies that help us operate our business. These service providers may access personal information only to perform services on our behalf and are expected to protect it. They may include:
- Scheduling, dispatch, and customer management software providers
- Payment processors that handle card and ACH transactions
- Phone, text messaging, and email service providers
- Website hosting, analytics, and form providers
- Marketing and advertising service providers
- Accounting, legal, and other professional advisors
Financing Partners
If you choose to apply for financing, we will share the information needed to submit or support your application with the lender you select. We currently offer financing through Synchrony, FTL, and HFS. Each lender makes its own credit decision and handles your information under its own privacy policy, which we encourage you to review. 3B Heating & Air does not make credit decisions and does not receive your full credit report.
Equipment Manufacturers and Suppliers
When we install new equipment, we may share your name, service address, and equipment details with the manufacturer or supplier to register warranties, order parts, or process warranty claims on your behalf.
Utility Rebate Programs
If you ask us to help with a utility rebate, we may share information about your installation, such as equipment model numbers, installation date, and service address, with the utility or program administrator.
Legal Requirements and Protection
We may disclose personal information if we believe in good faith that it is required by law, regulation, subpoena, court order, or other legal process. We may also disclose information to protect the rights, property, or safety of 3B Heating & Air, our customers, our employees, or others, and to investigate fraud or enforce our agreements.
Permits and Inspections
When a job requires a permit, we may provide your service address and project details to the local building department as required for permitting and inspections.
Business Transfers
If 3B Heating & Air is involved in a merger, acquisition, sale of assets, or similar transaction, personal information may be transferred as part of that transaction. Any successor will be required to handle your information consistent with this policy.
With Your Consent
We may share your information for other purposes when you ask us to or give us permission, such as when you authorize us to speak with a property manager, landlord, or real estate agent about service at a property.
Cookies and Tracking Technologies
Our Website uses cookies and similar technologies to function properly, remember your preferences, understand how visitors use the site, and measure the effectiveness of our advertising.
Types of Cookies We Use
- Essential cookies allow the Website to load and function, including form submissions and basic security features.
- Analytics cookies help us understand how visitors find and use the Website, such as which pages are viewed most often. We may use services such as Google Analytics for this purpose.
- Advertising cookies and pixels help us measure whether our online ads lead to calls or service requests, and may be used to show our ads to people who have visited our Website.
Your Cookie Choices
Most web browsers let you block or delete cookies through their settings. If you block essential cookies, some parts of the Website, such as online forms, may not work correctly. You can learn about Google's practices and opt out of Google Analytics by installing the Google Analytics opt-out browser add-on, and you can adjust ad personalization through your Google account settings.
Some browsers offer a "Do Not Track" setting. Because there is no common industry standard for how to respond to these signals, our Website does not currently respond to Do Not Track requests.
Payment Information
Payments for services and Comfort Membership plans may be made by credit card, debit card, or ACH bank transfer. Third-party payment processors process card and bank details and follow industry security standards. 3B Heating & Air does not store full card numbers on our own systems.
If you enroll in a Comfort Membership plan, you authorize us and our payment processor to charge your selected payment method each month until your plan is canceled in accordance with the membership agreement.
How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards to protect personal information from loss, misuse, and unauthorized access. These safeguards include limiting access to customer information to team members who need it to do their jobs and using reputable service providers for payments, communications, and data storage.
No method of transmission over the internet or method of electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us right away.
If a security breach affects your personal information, we will notify you as required by Florida law, including the Florida Information Protection Act.
How Long We Keep Your Information
We keep personal information for as long as needed to provide our services, maintain your service and warranty history, manage membership plans, meet legal, tax, and accounting requirements, resolve disputes, and enforce our agreements.
Because HVAC equipment and warranties can last many years, we may keep service records for the life of your equipment or warranty. When information is no longer needed, we delete it or store it in a form that no longer identifies you.
Your Choices and Rights
You have choices about how we use and share your personal information.
Access, Correction, and Deletion
You may contact us to request access to the personal information we hold about you, ask us to correct information that is inaccurate, or ask us to delete your information. We will respond within a reasonable time. We may need to verify your identity before acting on your request.
Some information may need to be kept even after a deletion request, such as records required for tax, accounting, warranty, or legal purposes, or information needed to complete a service or membership agreement you have with us.
Marketing Communications
You can opt out of marketing communications at any time:
- Text messages: Reply STOP to any text message.
- Email: Click the unsubscribe link in any promotional email.
- Phone: Ask us to add your number to our internal do-not-call list.
Opting out of marketing does not stop service-related messages, such as appointment confirmations and membership notices.
Residents of Other States
3B Heating & Air serves customers in Florida. If you live in a state with its own consumer privacy law, you may have additional rights under that law. Please contact us, and we will review and respond to your request as required.
Children's Privacy
Our Website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us, and we will delete it.
Third-Party Websites and Services
Our Website may contain links to third-party websites, such as our financing partners, review platforms, social media pages, and equipment manufacturers. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policy of any website you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. If the changes are significant, we may provide additional notice, such as a notice on our Website. Your continued use of the Website or our services after an update means you accept the revised policy.
Contact Us
If you have questions about this Privacy Policy, want to exercise your privacy choices, or have a concern about how your information is handled, please contact us:
3B Heating & Air (Zaman Partners LLC)
2653 Bruce B Downs Blvd, Ste 108A, Wesley Chapel, FL 33544
Phone: (813) 315-0574
Website: 3bair.com
